PERMANENT STAFF

MEMBERSHIP + VISITOR SERVICES OFFICER

The Canmore Museum is seeking an energetic, outgoing individual to lead visitor, retail, and membership services on a full-time basis as part of our core leadership team! 

The Membership + Visitor Services Officer oversees all day-to-day operations of the Museum Shop and visitor services desk with the intention to strategically improve the Museum’s in-house and online retail and admissions activities.  The Membership + Visitor Services Officer also coordinates all membership-related activities, including maintaining the Museum’s membership records and coordinating members-only special events.  This is a hands-on position requiring creativity, initiative, and a solution-focused attitude. The successful candidate will possess the necessary skills to promote and elevate both an online and in-house store while upholding an environment of exceptional visitor and membership experience.

RESPONSIBILITIES

  • Member Services – 10%
  • Visitor Services – 40%
  • Museum Shop Operations – 50%

Download the full position description

WORK ENVIRONMENT

The Membership and Visitor Services Officer is one of four positions which form the Core Team who oversee the functions of museum practice and operations at the Canmore Museum.  As such, this position assists in the development and monitoring of multi-year strategic plans, annual business plans and budgets in collaboration with the Core Team.

The Canmore Museum has recently adopted the Social Museum model.  In embracing this model, the Canmore Museum endeavors to become more OF the community, BY the community and FOR ALL the community.  The social museum model is an innovative new approach that embraces community making and community building and has been championed by global cultural leaders such as Nina Simon, author of the books The Participatory Museum and The Art of Relevance, and founder of the Of/By/For All Change Network as well as Jasper Visser, author of From Social Media to Social Museum. Social/community sustainability, social bridging, social cohesion, social capital and community engagement are all hallmark objectives of a social museum.

As a Social Museum, the Canmore Museum is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.

JOB QUALIFICATIONS

The Ideal Candidate Will Have:

  • A Bachelor of Arts degree in history, business, education, science, or museum management (an asset).
  • Experience with retail management, including merchandising, ordering, tracking sales, inventory, cash handling, cash registers, banking, and POS systems.
  • Experience with statistics, budgets, day-to-day cash management, and bookkeeping..
  • Excellent communication, time management, diplomatic, networking and people skills. Ability to maintain healthy working relationships.
  • Computer skills including POS systems (Square preferred), MS Office, google docs. Familiarity with Adobe InDesign, Illustrator, Photoshop, Publisher, and Canva is an asset.
  • Experience planning and implementing community programs and special events for various age groups, including preparation of marketing and promotional material.
  • Experience developing high quality social media content.
  • Knowledge and enthusiasm about the history and/or geology of Canmore and the Bow Valley.

Note: If you do not feel that you meet every qualification, but you are interested in the position and are willing to learn, please apply. We are interested in a diverse team and are willing to train the right person. Explain why you want the position and why you think you should be considered in your cover letter. If you require accommodation in the application process, please do not hesitate to contact us at info@canmoremuseum.com.

HOW TO APPLY

To Apply: please send your cover letter and resume to the Executive Director, Ron Ulrich: hr@canmoremuseum.com

Salary range: $40,000 – $45,000

Applications Close June 30th.